Author: Mike Spigoda, Comau Manufacturing

Customer satisfaction is a key objective to any successful organization. Satisfaction can be measured with metrics ranging from “speed to customer” or product quality. A Global team is a vital component which can enable on time product delivery (“speed to customer”).

A project my team is currently working on involves retooling and upgrading multiple CNC machining cells. The cells were originally manufactured by Comau at the Castres, France manufacturing facility. The customer location (North America) and project timing prohibited the team from sending the cells back to France for the necessary modifications. No problem. The Comau France team traveled to Michigan to partner with our local teams to complete the tasks. This partnership is helping develop a local knowledge base which will allow Comau to respond to customer needs even more quickly and efficiently. Moreover, the experience has allowed the teams from Comau France and North America an opportunity to share best practices.

The project is currently 50% complete and is on pace to be completed on schedule because of our global teamwork.